Legal & customer information
Refund, Cancellation & Digital Service Delivery Policy
This policy explains how Bondhon handles paid digital access and related support.
Last updated: August 12, 2026
Subscriptions and cancellation
The checkout identifies whether a purchase is one-time or recurring. Until an approved recurring-payment service is enabled, paid access is renewed only by a new customer purchase. A future recurring plan will require clear prior consent and a practical cancellation method.
Cancellation stops future access or future renewal as stated at checkout; access already delivered is handled according to the circumstances and applicable law.
Refund review
Bondhon does not use a blanket fixed refund window. We review duplicate charges, payment errors, failed activation, unavailable purchased access, and other valid circumstances case by case. A refund, correction, replacement, extension, or other remedy may be appropriate.
Customers should contact support promptly with the payment reference, account email and issue description. This policy does not limit mandatory legal rights.
Digital delivery and support
Account activation, digital feature access, online invitations and tool access are electronic delivery. If delivery fails, contact support so we can investigate and remediate it.
Physical returns do not apply unless Bondhon actually sells a physical item. For digital services, the relevant remedy is cancellation, correction, replacement, support, or refund review.
Contact
Bondhon · Digital matrimony, subscriptions and wedding-planning services